ALSI-813759 issued by Anjouan Offshore Finance Authority
Average withdrawal lands in 27 minutes, up to NZ$45,000 per transaction
128-bit SSL encryption across all transactions and player data
Pick Your Fastest Route
Live Chat, E-mail and Phone Lines
Nobody wants to guess which button to press, so here is the fastest way through to a person.
Open the Chat Window
Choose live chat for anything urgent, such as a stuck withdrawal or a bonus that has not appeared; a person typically picks up within three minutes, day or night.
Send bigger questions to [email protected], like account documents or a payment that needs checking; replies usually land within two hours at any time of day.
Ring +64 9 578 0686 (NZST) when you want a voice on the line; typical pickup is about one minute, and the team speaks English, French, German and Spanish.
Six support questions answered straight, so you know what to expect before anyone replies.
trustHow do I close my account?+
Close it through your account settings, or ask live chat, e-mail or phone to do it for you. Nothing is deleted straight away, and any pending withdrawal is still paid to you. Once shut, the same details cannot open a fresh account.
trustWhat if I am not happy with the reply?+
Reply to the answer you got and ask for a review by a supervisor, or write to [email protected]. If that still leaves you unhappy, you can take the matter to the Anjouan Offshore Finance Authority, which licenses Fatfruit Casino LLC under ALSI-813759.
trustWhy do you offer other languages?+
Support covers English, French, German and Spanish. English is the main language for New Zealand players, and the other three are there if you would rather explain your problem in one of them. Expect the same team either way.
trustWhat if I want my data deleted?+
Ask for a copy of your data, or its deletion, by writing to [email protected] from your registered e-mail address. We confirm who you are first, then handle the request. Some records must be kept because of licensing rules, and we tell you which.
trustWhen is support open at night?+
Support runs around the clock, so 3am on a Saturday in New Zealand gets the same team as a weekday afternoon. Timings are given in NZST. Nothing waits for office hours, including weekends and public holidays.
trustWhere do I find my account details for support?+
Give the registered e-mail address on the account and answer a couple of security questions. That is enough to locate you, and no password is ever requested by support. Keep your card details and photo ID handy only if the matter touches payments or verification.
For Your Records
Check Who Runs Fatfruit Casino
Check this block when you want to confirm who holds your account and where the licence sits.
Follow these steps when a normal reply leaves your problem unsolved and you want it reviewed.
Send the Full Story
Write to [email protected] from your registered address and describe what went wrong, with dates and any reference you already hold.
Fatfruit Casino Keeps One File
Expect a case reference within two hours. Quote that reference every time you follow up, so your file stays in one place.
Request a Manager Review
If the written answer still misses the mark, reply on the same thread and ask for a manager to review the decision rather than reopening it from scratch.
Taking It to the Regulator
Should the casino review end without a resolution you accept, take the matter to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-813759.
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